Terms and Conditions
1. Introduction
Welcome to MyMedicalCert (“Company”, “we”, “our”, “us”)!
These Terms and Conditions (“Terms”) govern your use of our website located at https://mymedicalcert.com.au(together or individually referred to as the “Service”). By using our Service, you agree to these Terms, as well as our Privacy Policy (“Agreements”). If you do not agree with these Agreements, you must not use the Service.
For questions or clarifications, please contact us at support@mymedicalcert.com.au.
2. Our Services
We provide online consultations and issue Certificates for Absence from Work for personal illness/injury or carer’s leave in accordance with the Fair Work Act 2009. These certificates are issued by registered Australian pharmacists within their scope of practice. Please confirm with your employer if a pharmacist-issued certificate is acceptable.
Important Notes:
Our certificates are for use in Australia only.
Our consultations do not replace medical advice, diagnosis, or treatment from a registered medical practitioner. If your condition persists or worsens, seek medical attention immediately.
Certificates cannot be backdated or issued for purposes outside of our stated scope (e.g., travel, workers’ compensation, or legal claims).
3. Eligibility to Use the Service
By using our Service, you warrant that:
You are at least 18 years old.
You reside in Australia and have an Australian residential address.
You provide accurate, complete, and up-to-date information during the consultation process.
You understand and accept that certificates are issued based on the professional judgment of our pharmacists.
4. Purchases and Payments
4.1 Payment Requirements:
Payments are required upfront at the time of booking a consultation.
We use third-party payment processors (e.g., Stripe) to process payments securely. By providing payment information, you agree to the third-party’s terms and conditions.
4.2 Non-Refundable Payments:
Payments for digital services, including issued certificates, are non-refundable except in the following cases:
Technical errors caused by our system.
Failure to deliver the service due to our fault.
We will not issue refunds for:
Mistakes caused by user negligence (e.g., incorrect personal details, choosing the wrong type of certificate).
Employer rejection of certificates. Users must verify with their employer before requesting a certificate.
5. Limitations of Certificates
Our certificates:
Cover only the date of the consultation. Future-dated or backdated certificates will not be issued.
Are not valid for pregnancy-related absences, extended absences beyond two days, workers’ compensation claims, or travel insurance claims.
Do not certify an individual as fit to return to work.
6. Consultation Process
6.1 Requirements:
You must participate in a phone/video consultation with a registered pharmacist.
Provide truthful and complete answers regarding your condition.
If required, submit supporting documents such as prior medical records or discharge summaries.
6.2 Confidentiality:
Consultations are conducted in private and confidential settings.
We adhere to the Privacy Act 1988 (Cth) to safeguard your personal information.
6.3 Referrals:
If your condition is beyond the pharmacist’s scope of practice, you will be advised to consult a medical practitioner.
7. Privacy and Data Handling
We handle your personal information in accordance with our Privacy Policy, which outlines how we collect, use, and safeguard your data. By using our Service, you consent to the collection and processing of your information.
8. Prohibited Uses
You agree not to:
Use the Service for illegal purposes.
Misrepresent your condition or provide false information.
Attempt to gain unauthorized access to our systems or interfere with the operation of the Service.
Distribute, resell, or modify our certificates for personal gain.
9. Disclaimer of Warranty
The Service is provided “as is” and “as available.” We make no guarantees regarding the accuracy, reliability, or suitability of the certificates for specific workplace requirements. Employers may have specific requirements for certificates, and it is your responsibility to verify acceptability prior to purchase.
10. Limitation of Liability
To the maximum extent permitted by law, we are not liable for:
Employer refusal to accept certificates.
Misuse or alteration of the certificates by users.
Any indirect, special, incidental, or consequential damages arising from the use of our Service.
In all cases, our liability is limited to the amount paid for the Service.
11. Medical Certificates
11.1 Single day Medical certificates are issued for the same day as your Booking. This is to ensure that the certification of your health condition is based on the most accurate and timely assessment by our medical professionals.
11.2 We do not backdate medical certificates.
11.3 Multi-day medical certificates may be provided but not beyond 7 days from the date of Consultation.
11.4 To maintain patient privacy and confidentiality, we do not include specific patient conditions on the medical certificate. The certificate is simply to verify that you have a medical condition and are unfit for work or school.
11.5 You must ensure all details you provide during your booking are correct as the medical certificate cannot be amended once issued.
11.6 For patients under the age of 18, a Consultation is required before issuing a medical certificate.
12. Termination
We reserve the right to terminate or suspend access to our Service at any time for breaches of these Terms or for any other reason deemed necessary.
13. Amendments to Terms
We may update these Terms periodically. Continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.
14. Governing Law
These Terms are governed by the laws of Australia. Any disputes arising under these Terms will be subject to the jurisdiction of the courts in Australia.
15. Contact Us
For inquiries, complaints, or support, please contact:
Email: contact@mymedicalcert.com.au
Business name: MY MEDICAL CERT
ABN: 80662213988
Last Updated: 25th Jan 2025