Privacy Policy

Privacy Policy

We at MyMedicalCert ("we", "us", or "our") are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information, whether provided directly by you, collected through our website, or via our services.

Personal Information We Collect

We may collect the following types of personal information about you:

As a Patient:

  • Your name

  • Your date of birth

  • Contact details (e.g., email address, mailing address, phone number)

  • Payment information (via our third-party payment processors)

  • Sensitive health information, including:

    • Medical certificates

    • Clinical notes

    • Imaging and test results

    • Details of consultations you have requested/received

  • Your general practitioner’s contact details

  • Information provided through surveys or consultations

  • Other information you provide directly to us

As a User of Our Website or Services:

  • Browser session and geo-location data

  • Device and network information

  • Statistics on page views and sessions

  • Search queries and browsing behavior

  • Information collected through cookies and similar tracking technologies

  • Additional personal information provided via associated applications, social media platforms, or accounts

We may collect this information directly from you or from third parties where applicable.

Sensitive Information

Sensitive information, as defined by Australian Privacy Principles, includes health data, racial or ethnic origin, criminal records, or other protected categories. We collect sensitive information only when:

  • You provide explicit consent, or

  • Required or authorized by law

The sensitive information we may collect includes:

  • Health information, such as medication prescriptions, imaging, and test results

  • Information provided in clinical letters by a doctor

Sensitive information is used for the following purposes:

  • Providing telehealth consultations and issuing medical certificates

  • Communicating with your healthcare providers when required

  • Assessing applications to join our services as a healthcare provider

  • Regulatory compliance

How We Use Your Information

We use your personal information to:

  • Provide you with our services, including issuing medical certificates

  • Enable communication with healthcare providers

  • Respond to inquiries or customer support requests

  • Process payments and issue invoices

  • Conduct internal analysis to improve our services

  • Send marketing communications (with your consent)

  • Comply with legal and regulatory obligations

Disclosure of Your Information

We may disclose your information to the following parties:

Within Australia:

  • Doctors or other healthcare professionals for consultations

  • Third-party service providers (e.g., IT services, payment processors, and data storage providers)

  • Regulatory bodies, courts, or law enforcement as required by law

Overseas Disclosure:

Your data may be stored or processed in countries outside of Australia. These countries may not have the same privacy laws as Australia. We will ensure any data transfers are conducted securely and in compliance with applicable privacy laws.

How We Treat Your Rights

Your Choice:

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or incomplete data

  • Withdraw consent for data processing (where applicable)

  • Opt-out of marketing communications at any time

Anonymity:

Where practical, you may choose to interact with us anonymously or use a pseudonym.

Complaints:

If you wish to make a complaint about how we have handled your personal information, please contact us. We will promptly investigate your complaint and aim to respond within 30 days.

Data Security

We implement robust physical, technical, and administrative measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure. You share your information with us at your own risk.

In the event of a data breach, we will notify affected individuals and regulatory authorities in accordance with Australian law.

Cookies and Tracking Technologies

We use cookies to:

  • Enhance website functionality

  • Personalize your experience

  • Analyze website performance

You may disable cookies in your browser settings; however, some features of our website may become unavailable as a result.

Third-Party Service Providers

We may employ third-party companies to facilitate our services, perform service-related tasks, or assist in analyzing service usage. These parties only have access to your personal information as required to perform their duties and are obligated not to disclose or use it for other purposes.

Advertising and Analytics

We may use your data for targeted advertising, including:

  • Google Customer Match

  • Behavioral remarketing services

This involves securely uploading data to third-party platforms for marketing campaigns.

Links to Other Websites

Our services may contain links to other websites. We do not have control over those websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of those websites.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the “Last Updated” date.

Contact Us

For questions, concerns, or complaints about this Privacy Policy, please contact us at:
Email: contact@mymedicalcert.com.au

Business name: MY MEDICAL CERT

ABN: 80662213988

Last Updated: 25th Jan 2025